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True Care FAQs

 

The following are frequently asked questions that may help you with the answers you are looking for.

General FAQs

What are our Direct Lines?
  • Private Client: 212-586-7775
  • CDPAP: 929-425-8880
  • True Care Solutions: 646-517-0204
  • Admissions: 718-819-6155
  • Intake: 646-668-5897
What are our Fax Numbers?
  • HR: 347-573-9062
  • Timesheets: 347-694-5245
  • Private Client: 718-504-3749
  • CDPAP: 718-504-3749
  • True Care Solutions: 718-228-4033
  • Intake: 718-732-2731
What if I don't have Medicaid?

Don't worry, you're likely eligible even if you don't think you are. We can assist you in the entire enrollment process, our dedicated Medicaid enrollment consultants are experts in their field and will take care of the entire process for you!

What services do I qualify if I only have Medicare?

If you have only Medicare, you may qualify for short-term HHA services if you also qualify for certain skilled services, such as OT, PT, RN visits, and more. Contact us for information.


We work with the following Certified Home Health Agencies:

Alpine
Amber Court at Home CHHA
Americare
Centerlight CHHA
Constellation Home Care
Dominican Sisters Family Health Service, Inc.
Empire State Home Care Services (NON-MEDICAID)
Excellent Home Care Services
Extended Home Care
Girling Health Care Of New York
Jewish Community Council of GCI
METRO JEWISH
Personal Touch
Prime Home Health Services
Rebekah Certified Home Health Agency

CDPAP

New York's Consumer Directed Personal Assistance Program

A Medicaid-sponsored plan that allowed you hire a friend or family member as your compassionate caregiver

What Insurance Plans do we accept?
  • Age Well
  • Amerigroup - Empire Blue Cross Blue Shield health
  • Amida Care
  • Archcare Community Life
  • ArchCare Senior Life - A/P
  • Centerlight Home Care
  • Centers Plan for Healthy Living
  • Elderplan
  • Elderserve Health Inc.
  • Extended MLTC
  • Fidelis Care
  • Healthfirst
  • Homefirst Inc.
  • Home First Elder Care
  • Integra MLTC Inc.
  • MetroPlus Health Plan
  • Senior Health Partners Inc.
  • Senior Whole Health
  • Village Care MAX
  • Visiting Nurse Service Of NY Home Care
  • VNS Choice Community Care
  • Wellcare
Can a parent be the caregiver for his/her children?

Typically the CDPAP program does not allow this. However, we’ve been able to secure CDPAP for a parent to be a caregiver for their young child due to a chronic illness.

Give us a call and we will determine whether or not your particular case is eligible.

Can I be the caregiver for my mom or dad?
Absolutely! This is very common in most CDPAP cases. Contact our CDPAP department at 929-425-8880
What vaccinations are required when working with a family member?
Two doses of the MMR vaccine or proof of immunity with lab results are required by the state to become a personal assistant with CDPAP.

Home Health Services

What insurance plans does True Care accept for home care services?
  • Age Well
  • Amerigroup - Empire Blue Cross Blue Shield health
  • Amida Care
  • Archcare Community Life
  • ArchCare Senior Life - A/P
  • Centerlight Home Care
  • Centers Plan for Healthy Living
  • Elderplan
  • Elderserve Health Inc.
  • Extended MLTC
  • Fidelis Care
  • Healthfirst
  • Homefirst Inc.
  • Integra MLTC Inc.
  • MetroPlus Health Plan
  • Senior Health Partners Inc.
  • Senior Whole Health
  • Village Care MAX
  • Visiting Nurse Service Of NY Home Care
  • VNS Choice Community Care
  • Wellcare

Hospice & Palliative Care

What insurance plans does True Care accept for hospice and palliative care?
  • Calvary Hospital Hospice
  • Caring Hospice Services
  • Compassionate Care Hospice of New York
  • Hospice of New York
  • MJHS Hospice and Palliative Care

Become a Home Health Aide

How can I check if my HHA certificate is still valid?

If you have not been actively working for 2 years or more then your HHA certificate is no longer valid.

Do you offer HHA certification courses?

Yes!

We offer a home health aide certification program to individuals interested in becoming a caregiver.

Classes are ongoing with several location options within the five boroughs. Let us know if you’re interested in applying and we will be in touch with you regarding our next training date.

HHA-Certification

How long is the HHA training?
Our certification program is approximately 3 weeks long if you are taking a course in English. If you are taking a course in Spanish, it can take anywhere from 4 to 5 weeks. Keep in mind that you cannot be absent for any of the training days and must be available Monday through Friday from 9 am to 5 pm each day, for the duration of the class.
Does True Care use the MedFlyt app to find available cases?

Yes. Our agency code is 12116.

Does True Care use the HHAeXchange app to clock in and out?

Yes. You can download the app today and begin using it immediately once you have set up and account.

Private Client Care

Skilled Nursing Care:

Does True Care offer physical and/or occupational therapy?
We do not currently offer physical therapy nor occupational therapy, but we can refer to one of our community partners.