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Frequently Asked Questions

The following are frequently asked questions that may help you with the answers you are looking for.

General FAQ's

  • Private Client: 212-586-7775
  • CDPAP: 929-425-8880
  • True Care Solutions: 646-517-0204
  • Admissions: 718-819-6155
  • Intake: 646-668-5897
  • HR: 347-573-9062
  • Time-sheets: 347-694-5245
  • Private Client: 718-504-3749
  • CDPAP: 718-504-3749
  • True Care Solutions: 718-228-4033
  • Intake: 718-732-2731

Don't worry, you're likely eligible even if you don't think you are. We can assist you in the entire enrollment process, our dedicated Medicaid enrollment consultants are experts in their field and will take care of the entire process for you!

If you have only Medicare, you may qualify for short-term HHA services if you also qualify for certain skilled services, such as OT, PT, RN visits, etc. Contact us to find out more!

We work with the following Certified Home Health Agencies:

  • Alpine
  • Amber Court at Home CHHA
  • Americare
  • Centerlight CHHA
  • Constellation Home Care
  • Dominican Sisters Family Health Service, Inc.
  • Empire State Home Care Services- NON MEDICAID
  • Excellent Home Care Services
  • Extended Home Care
  • Girling Health Care Of New York
  • Jewish Community Council of GCI
  • Personal Touch
  • Prime Home Health Services
  • Rebekah Certified Home Health Agency


New York's Consumer Directed Personal Assistance Program. A Medicaid-sponsored plan that allows you to hire a friend or family member as your compassionate caregiver

Typically the CDPAP program does not allow this. However, depending on the case, we’ve been able to secure CDPAP for a parent to be a caregiver for their young child. Give us a call, and we will determine whether or not your particular case is eligible.


Two doses of the MMR vaccine or proof of immunity with lab results are required by the state to become a personal assistant with CDPAP.

Home Health Services

Our intake team will be happy to discuss with you our insurance options. 

Hospice & Palliative Care

Our intake team will be happy to discuss with you the insurance options available. 

Become a Home Health Aide

If you have not been working for over 2 years or more, then your HHA certificate is no longer valid.

Yes! We have a certification program we offer to people interested in becoming a Home Health Aide. Classes are always ongoing, with many locations options in the five boroughs. Let us know if you’re interested and we will be in touch with our next training date. HHA Certification 

It takes approximately 3 weeks if you are taking a course in English. If you are taking a course in Spanish, it can take anywhere from 4 to 5 weeks. Keep in mind that you cannot be absent for any of the training days. 

Yes. Our agency code is 12116.


Private Client Care

Skilled Nursing Care

We do not currently offer physical therapy and occupational therapy but we can refer to one of our community partners.