Operations Manager

Job Description

As the Operations Manager, you will serve a key role as a leader for the organization and Assistant to the Director, with responsibilities to understand each department, problem solve and implement processes to provide the highest quality of care to our clients. This role will also be responsible for organizing and advising on the daily operations and functions for the company.

What You'll Do:

  • Implement and evaluate current operational processes and procedures in accordance with the standards and procedures set out by the organization. 
  • Strong problem-solving and customer service skills, good with crisis management.
  • Establish specific training for department and implement with employees as needed.
  • Oversee core functions including caregiver staffing and recruitment, customer services and Caregiver credentialing.
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
  • Develop, write and implement policies and procedures to scale the company.
  • Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals
  • Establishes a managerial climate that encourages teamwork and promotes collegial collaboration among all team members.
  • Works well in fast-paced environments.
  • Responsible for staying up to date on regulatory and process changes across all Community Care offices.
  • Training/training assistance of new directors, managers, and staff, as appropriate.
  • Serve as support/reference person to all offices.
  • Assistance with design/implementation of system wide changes to Community Care Operations.
  • Develops, implements and monitors cost control measures to improve office performance.
  • Participates in community relations activities.
  • Responds and works with client and family to resolve complaints.
  • Assumes responsibility for Office operations in the absence of DOO / Branch Director, including all the duties of a DOO or Branch Director, as appropriate.
  • Assistance with internal audits as required.
  • All other duties as assigned by supervisor.

You are a candidate if:

  • You have experience in management
  • You have experience in home care
  • You are interested in advancing your career as part of a fast paced growing company
  • You enjoy setting up efficient processes for departments
  • You are strong with analytics

Qualifications:

  • Bachelor’s Degree
  • Five years of general management experience
  • Training and orientation skills, knowledge of risk management procedure, effective interpersonal skills
  • Strong attention to detail and follow up
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