Waiver Program

True Care is a Licensed Home Care Service Agency (LHCSA) working with Medicaid and Medicare insurance payers. We are also a state-approved Waiver Program provider. We operate under the guidance of the New York State Department of Health and accredited by The Joint Commission.

The Waiver Program allows your loved one to stay at home with their family and caregivers instead of being moved to a nursing home or long-term care facility.


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True Care can help guide you through the eligibility and enrollment process. For more information about how we can help, please reach out to us today.
117 Church Ave, Brooklyn, NY 11218

What is the Waiver Program?

The NYS Waiver Program is designed for individuals with complex care needs who would otherwise require long-term care in a skilled nursing facility (SNF). The Waiver Program gives our clients quality of life and affords their loved ones peace of mind.

The program also accepts applications from those whose primary diagnosis is acquired brain injury (ABI), provided that they meet all other eligibility criteria.

Eligibility Criteria

Being unable to perform two out of six Activities of Daily Living (ADLs) without assistance from another person;

Requiring supervision because of dementia;

Requiring supervision because they have impaired judgment (such as behaviors that threaten safety).

Who is eligible?

The Waiver Program offers full-time in-home care for people who are eligible for New York State’s Nursing Home Transition and Diversion (NHTD) Waiver or a Traumatic Brain Injury (TBI) Waiver.

The program is available to people of all ages who are referred to a nursing home or a long-term care facility but whose family members prefer them to stay home. It is also available to those whose family are not able to hire a private duty nurse or other caregiver.

Benefits of Waiver Care

This program is Medicaid-approved and can be applied for directly through Medicaid without going through a Managed Long-Term Care company (MLTC). Medicaid-funded programs like this one typically have zero out-of-pocket costs or any time restrictions.

The Waiver Program provides around-the-clock care, with shifts divided into two 12-hour periods. Caregivers attend to your loved one’s needs, day and night.

24/7 Services Provided

Health Monitoring
Medication reminders
Keeping track of appointments
Other daily living activities
Back-to-back 12-hour shifts

Our Caregivers

True Care’s certified caregivers, with oversight from our highly-skilled clinical team, will ensure your loved one is kept safe at home. We provide the necessary support systems to assist your loved one with personal care needs, improving their quality of life. Our caregivers speak their language and support their emotional, social, and cultural needs. Acting with compassion and integrity, we put your loved one’s wellbeing first.

Traumatic Brain Injury

Loving someone who has suffered a traumatic brain injury can be challenging and emotionally complex. Let True Care’s skilled team assist you in your loved one’s care journey. We can help make your family’s life easier and allow you to focus on spending time with your loved one. Lives are made better by True Care.